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Smile, Listen Politely, And Be Ready For Surprises
I knew how the interview was going to end
when Knute Kwijtregt Esquire (it said so on his resume) sat down and before I could start, asked me whether or not I was really
qualified to be his boss.
Nevertheless I remained pleasant, focused and confident. Listen, after what
I had seen that morning, I felt qualified to buy a couch, some notepads,
charge by the 50 minute hour, and dispense my brand of wisdom to the
world. The winner among the assorted strange candidates I'd seen was a
well dressed, thirty two year old guy, who, when I asked him what he
liked to do in his spare time, jumped up, did a double pirouette that
would make a ballet dancer envious, then gracefully collapsed onto the floor in the
lotus position and chanted ohhhhmmmmm for about a minute.
No question it was impressive, and I have nothing against yoga, but I'm
afraid to call him back. New hires can substantially affect corporate
culture, and I can imagine the affect someone like this can have. I saw
yoghurt and bean sprouts and tofu and soy meat and green tea, and Magda,
who cooks for us and brings in our food and runs our cafeteria, not making my favourite rump roast, mashed
potatoes and gravy anymore.
Selfish I know, and I'd eliminated a bunch of people based on spelling errors in their
resumes. Would you hire someone who hadn't very carefully spell words
like peers when you're voted best salesman of the year
by them for the past three years? Well I assumed it was
his colleagues. In either case he wasn't going to be selling for us.
But you have to be really careful when looking for people and not
eliminate them in a way that would offend them and have them running to
lawyers and labour tribunals, so whenever we ask for resumes, we have a
policy of saying up front that only those chosen for interviews will be
contacted, and then I always politely listen and smile in every
interview I conduct, sometimes deferring to higher authority, sometimes
hiring on the spot.. So I kept on going, determined to give Knute the
allotted time, and told him my qualifications consisted of some 20 years
experience and majority ownership of the company.
"I was working in sales for my mom but she sold her business and
moved to Florida" he began when I asked him about his last
position. "She wouldn't sell to me because of something she called
an earn-out clause. Do you know what that is?" Before I could
assure him I did, he gave me proof why his mother was one smart lady
when he went on to say "but that was fine by me because I've always
wanted to be an aeronautical engineer, and since your Portable Holes
have a great market reputation, I thought your firm would be the place I
could learn how to be one".
Now it wasn't so much what he said that did him in, because at least
he's done some homework, which I thought was good thing, and better than
"what is it that you people do at this place anyways?". No
what happened was that he opened his briefcase to hand me what I guess
must have been support for his high flying goal when out spilled several
dog eared copies of Penthouse magazine. He then leafed through three
issues, stopped here and there rotating some pages ninety degrees, then
finally turned a page toward me to show me the picture of an airplane he
really liked. I politely looked and listened and smiled and asked some
innocuous questions before escorting Knute out to our Sophia, our Manager
of First Impressions, (well actually in this case a last one), for
disposal.
I've got to think I'm not the only one who's gone through these kinds of
interviews. Is it too much to ask for a well qualified, well groomed,
successful go getting sales person looking for a well paid position at a
market leading company? Well anyway, someone who could work here and
make some sales and not pad expense accounts like The Big Guy did?
I thought back to my own first job, and what my dad had said to me.
"Be prepared" he'd told me, "and learn all you can about
the company", so I'd called their sales people pretending to be
interested in their products. He also told me what kinds of questions I
would likely be asked, and we went through some answers. The key thing
he taught me was to talk in terms of how my skills could benefit the
company. So I'd gone in, dressed in my first real suit, white shirt,
tie, shoes shined and neatly groomed, and had fallen flat on my face the
first time because the woman who interviewed me was a perfect 10....
which stressed my young male hormones to their limits and caused me to
stutter and splutter and generally gush out my answers.
But I learned to expect the unexpected, smile, make eye contact, have a
firm handshake, sit up alertly, and ask the right questions, and to
follow up with a thank you letter stressing how much I felt I could
contribute to the firm and benefit from working there. From my first job
on to the latest new customer we landed, I made sure the first
impressions I created counted.
Now of course not everyone was lucky enough to have had my dad as a
father, but I have to think anyone who actually wants a good position in
marketing is willing and able to market themselves and convince me to
hire them.
Focusing back on the task at hand, I quickly familiarized myself with
the next candidate. Kerry Oakstone. "A good strong name" I said
to myself I looked through a two paged, well organized resume, concise,
and clearly written; progressively more experience, some interesting
additional skills. I put the smile on my face, got ready to listen
politely, and called Sophia to escort Mr Oakstone in.
I hope my smile held steady as I extended my hand because Kerry was
wearing a dress. Thankfully though, she wasn't a he.
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